The NSW Government QR code is now mandatory at more businesses and organisations

Contact tracing is one of the most powerful tools to help stop the spread of COVID-19. That’s why from 12:01 am Monday 12 July, it will be mandatory for more businesses and organisations to use the NSW Government QR code system to check in every person who visits their premises including staff, customers, and other visitors such as delivery drivers and maintenance workers.

If your business does not already have an NSW Government QR code, there are three steps you need to take:

1.Complete a COVID-19 Safety Plan
Visit http://www.nsw.gov.au/covid-19/covid-safe to check if you need to have a safety plan. Select the safety plan template for your industry. Keep a copy of your plan on your premises so it can be provided to an authorised NSW Government official if asked. Please ensure you update your Safety Plan if public health measures change.
2.Register your business as COVID Safe
Once you’ve completed your COVID-19 Safety Plan, you can register as a COVID Safe business. Visit www.nsw.gov.au/register-your-business-as-covid-safe and fill out the form. If you need to register 20 or more businesses or business locations, use the bulk upload request form.
3.Download and display your NSW Government QR code
Now that your business is registered as COVID Safe, you can access your unique QR code through our business resource centre. You’ll also have access to a range of signage and posters that you can display at your business to let customers and visitors know you’re looking after their health and wellbeing. Your QR code should be displayed in a prominent position at the entry to your premises. Everyone who visits your business will be able to check-in and out using the Service NSW app or the webform.

If a person refuses to check-in at your premises, you may refuse entry to that person. It is a matter for the occupier of each premises to exercise judgment on what is appropriate for your premises and for the well-being of your staff and customers. If you intend to refuse entry, you should first ensure you are familiar with the exceptions and that you have spoken to the person and understand their circumstances.


For more information on how to register as COVID Safe or the NSW Government QR code visit nsw.gov.au or call Service NSW on 13 77 88 and ask to speak with a Business Concierge. For any other inquiries please email CovidSafeEnquiries@service.nsw.gov.au. Translating and interpreting services are available 24 hours a day, 7 days a week on 131 450 or tisnational.gov.au.​

Thank you for helping protect the community and supporting our industry.